Return & Refund Policy
We want you to be happy with your ADIONI purchase. You may request a return within 30 days of delivery.
Return Eligibility
- The item must be unused, unworn and in its original condition.
- The item must be returned with its original packaging and accessories.
- Proof of purchase or your order number is required.
How to Start a Return
Email support@adioni.com with your order number and the reason for your return. We will provide return instructions and the appropriate return address. Please do not send items back without contacting us first.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible. Include your order number and clear photos where applicable so we can resolve the issue.
Return Shipping
Unless the item is damaged, faulty or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable unless required by law.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
Non-Returnable Items
Items that have been used, damaged after delivery, or returned without the original packaging may not qualify for a refund. Custom or personalised items cannot be returned unless faulty, where applicable.
Contact
For return or refund questions, contact support@adioni.com.
This policy does not affect any statutory rights you may have.