ADIONI – Frequently Asked Questions (FAQs)

1. What makes ADIONI accessories unique?

Our accessories are crafted using premium materials such as genuine leather, Italian suede and Alcantara. Each product is designed to combine refined styling, practical everyday use and dependable protection.

2. Are your products MagSafe compatible?

Many of our iPhone cases and wallet accessories are MagSafe-compatible. Please check the individual product page for exact compatibility before ordering.

3. Which devices do you support?

We offer accessories for a wide range of Apple devices, including selected iPhone 12–16 models, AirPods and Apple Watch. Product pages clearly list compatible models.

4. Do your leather cases protect the phone against drops?

Our cases are designed with both style and everyday protection in mind. Protection features vary by product, so please review the individual product description for details.

5. Do you ship internationally?

Yes. We ship worldwide. Shipping times vary by destination, and international customers may be responsible for duties or customs fees.

6. How long does shipping take?

Standard shipping is estimated at 7–14 business days, while express shipping is estimated at 3–7 business days for eligible destinations. Orders are typically processed within 1–3 business days before dispatch.

7. Can I return a product if I’m not satisfied?

Yes. You may request a return within 30 days of delivery. Eligible items must be unused, in original condition and returned with the original packaging and accessories. Please see our Return & Refund Policy for full details.

8. How do I track my order?

Once your order ships, you’ll receive an email with tracking information. Where available, you can also use the tracking information provided with your order confirmation.

9. Are the materials real leather?

Material varies by product. Where a product is described as genuine leather, cowhide, calfskin, Italian suede or Alcantara, the specific material is stated on the product page. Please check the listing for exact details.

10. How can I contact customer service?

You can reach us at support@adioni.com or through our Contact page.